Open opportunity

ITT265 - IT Service Management

Sunshine Coast Council

Reference

VP529822

Location

Unspecified

Closing date · Sydney time

19 Nov 2026, 01:00 PM AEDT

Category supplied by buyer

IT & Telecomms

Opportunity summary

Sunshine Coast Council is seeking to implement a modern, integrated ITSM platform to replace the current service management environment and provide a scalable foundation for improved technology service delivery. The project will initially focus on delivering a Minimum Viable Product (MVP) for core ITSM capabilities, including incident, request, change, problem, knowledge, service catalogue, service level management and reporting. The solution must also provide a clear pathway to expand into Enterprise Service Management (ESM), Software Asset Management (SAM), Configuration Management Database (CMDB) capability and controlled IT documentation management. The project is intended to improve service visibility, process consistency, user experience, operational reporting, asset and configuration intelligence, and Council’s ability to manage technology services in a controlled, sustainable and continuously improving manner.

Last checked: 06 Nov 2026, 12:42 PM AEDT. Deadlines and amendments can change; verify all requirements and response eligibility on the original notice.